Refund policy
1. Refund & Return Policy
Refund and Return Policy
Last updated: October 1, 2026
At Veloura Select, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to help you with a return or refund request.
Return Window
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Include all original packaging and accessories
- Include proof of purchase
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The email address used for your purchase
- A description of the issue
- Photos if the product is damaged or defective
Do not send items back without contacting us first. Unauthorized returns may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days after delivery. We will review your request and provide an appropriate solution.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
Non-Returnable Items
Certain products may not be eligible for returns, including:
- Personalized or customized products
- Items marked as final sale
- Products that have been used or damaged after delivery
Contact Us
If you have any questions regarding returns or refunds: