Frequently Asked Questions

Placing an order with Veloura Select is simple and secure. Browse our curated collection, select your desired items, and click "Add to Cart." When you're ready, proceed to checkout by clicking the cart icon. Follow the on-screen prompts to enter your shipping details and choose your preferred payment method, then confirm your purchase. You will receive an immediate order confirmation email with your receipt and order summary.

We work hard to process and package orders quickly so they reach you as soon as possible. If you need to change or cancel an order, please contact our support team immediately after placing it. While we will do our best to accommodate your request, once an order has entered fulfillment or has shipped, modifications or cancellations may no longer be possible. In that case, you can take advantage of our hassle-free return policy once your items arrive.

Orders are typically processed within 1 to 2 business days. For standard delivery across the United States, shipping usually takes 3 to 7 business days, depending on your destination. As soon as your order leaves our facility, you will receive full tracking information.

Once your order ships, we will send you a shipping confirmation email complete with your tracking number and a tracking link. You can click the link anytime to view real-time transit updates and estimated delivery times.

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure express checkout options such as Apple Pay, Google Pay, and Shop Pay. Your transaction is processed through encrypted, industry-standard 256-bit SSL security to guarantee your payment information is always safe.

Your peace of mind is our priority. We offer a 30-day return policy for unused items in their original condition and packaging. If you are not completely satisfied with your purchase, simply contact our support team with your order number to initiate a return. Once your return is received and inspected, a refund will be issued promptly to your original payment method.

Yes. We stand behind the quality of the products we offer at Veloura Select. All items are backed by a limited manufacturer's warranty against defects in materials and craftsmanship. If you encounter any defects or issues, reach out to us with your order number and photos of the item, and we will gladly arrange a replacement or refund.

Our customer service team is ready to assist you. You can reach out through our Contact Us page or by emailing us at support@velouraselect.com. We strive to respond to all inquiries within 24 business hours.